Payment, Cancellation, Privacy and Security Policies

About the Retreat Payments:

Upon registration for a Radiance Retreat a letter is emailed to the guest containing information about the retreat along with options of ways to pay for the retreat.

Deposit & Full Payment:
An AUD$400 deposit is required to confirm a booking.
Full retreat payment is due 4 weeks before a retreat commences in Australia and 6 weeks before a retreat commences for retreats held outside Australia.

Payments & Payment Plans:
Can be made via our secure online payment system, via bank deposit or over the phone using Mastercard or Visa card. Guests are welcome to make other payment arrangements, as long as the retreat is paid in full by the due date.

Radiance Retreats Cancellation Policies:

If a guest cancels their Radiance Retreat booking after paying their $400 deposit, a $100 administration fee is retained. The balance is held in Deposits Holding, to be used towards another Radiance Retreat at any date or location in the future.

If a guest cancels their Radiance Retreats booking after paying the full retreat amount (due 4-6 weeks before the retreat begins), the payment is non-refundable and non-transferable. However, we may be able to refund a portion of the retreat payment depending on the circumstances. This will be at the discretion of Radiance Retreats.

We advise guests take out travel insurance to cover retreat payments and travel expenses in case of illness or other unforeseen circumstances.

In the unlikely event a Radiance Retreat is cancelled by Radiance Retreats the total amount paid is refunded to the guest.

Radiance Retreats Privacy and Security Policies:

We collect your name and personal details during the booking process. We retain these details securely, as a part of our customer records. We do not sell, give or share this data to any other person or organisation.

Credit card payments are processed by Eway, a recognised Australian secure payment processing organisation. Eway is responsible for collecting your payment details and sending the payment to our bank. Radiance Retreats does not keep credit card details on file.

There are times when a guest gives us their credit card details and asks that we enter the details for them. We destroy the details once the payment is made.

We recognise that your privacy is very important to you. We are committed to protecting the privacy of your personal Information in accordance with the Federal Government Privacy Act 1988 (as amended by the Privacy Amendment (Private Sector) Act, 2001). The Privacy Act details National Privacy Principles that set minimum standards for how private sector organisations should collect, use, disclose, keep secure and provide access to Personal Information. We are also committed to the new European Union General Data Protection law.

When purchasing from Radiance Retreats your details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard.

If you have any questions regarding our policies, please contact us at info@radianceretreats.com